Refund Policy

Overview

This policy explains refunds for purchases made on aiphotoedit.ai. Payments are processed by Stripe; we never see your full card details.

If an edit fails (the image model errors out, times out, or a safety filter blocks it), the credits it used are returned to your balance automatically. You do not need to ask. A request our own filter refuses is never charged.

Edits that clearly went wrong

If an edit finishes but clearly went wrong, email us within 7 days with the link to it and we return its credits so you can try again. Clearly wrong means:

a person no longer looks like themselves
the edit ignored your instruction, or changed something you did not mention in a way that ruins the photo
faces, hands or bodies came out badly distorted
a person or an important part of the photo disappeared without being asked

We look at the edit in your account before returning the credits. Credits are not returned because you would prefer a different look; try another instruction instead.

Credit packs

Unused credit packs can be refunded within 7 days of purchase. Packs that have been partly used can be refunded for the unused share at our discretion.

Subscriptions

You can cancel at any time from your billing page; the plan stays active until the end of the current billing period. The first payment of a new subscription can be refunded within 7 days if you have not used its credits. Renewals are not refunded once the new period has started.

How to request a refund

Email support@aiphotoedit.ai from the address on your account with the date of the purchase. We reply within 3 business days. Approved refunds return to the original payment method; the credits from that purchase are removed.

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